Feedback
Reach out to our patient support or medical team for any queries.
For Patients
At My Telehealth Clinic we value our patients feedback and if you have any concerns about our service or your clinician you can email us at contact us here.
Mental Health Contacts
Lifeline Australia: 131 114 or Lifeline.org.au
Emergency: 000
How do I attend my appointment?
All our consultations are conducted via telehealth phone calls.
At the time of your appointment, our practitioner will contact you using a number from a non-caller ID. Please ensure that you don’t block private numbers so you can receive the call, prior to the appointment.
How long are the wait times for a telehealth appointment?
We generally have appointments available within 15 minutes*
*Subject to availability. Our Nurse Practitioners are available 8am-9pm AEST week days, 8am-6pm weekends. Average response time via a follow-up consult is within 2 hours after request is submitted. Submissions after hours will be reviewed the following day.
How can a clinician help me?
Nurse practitioners have the skills, knowledge, expertise and legal authority to provide
preventative care as well as diagnose and treat people of all ages with acute and chronic health conditions.
Can I change or cancel my appointment?
Our services are in high demand, so in fairness to other patients who require help, we require a minimum of 1 business day’s notice to cancel or reschedule your appointment,
If you fail to cancel or reschedule your appointment within this time frame, OR fail to attend your appointment, a late notice fee will be deducted from your account.
Our cancellation fee depends on the length the appointment time booked according to our billing schedule. This will equate to the fee for your allotted time slot.
Thank you for your understanding.
Can I claim through Medicare?
With the changes made by the Federal Government that took effect from November 1, 2025 you are no longer able to claim a Medicare rebate on your appointment unless you fall under certain criteria.
We encourage you to discuss this with your Doctor or Nurse Practitioner to understand if you are eligible.