Telehealth consult
Repeat Prescription Consult Online
Yes, you can renew a prescription for a stable, ongoing condition through a telehealth consult. Book a $50.95 phone consult with an AHPRA-registered nurse practitioner or doctor.
They’ll review how your condition is going and whether your current treatment should continue. If it should, the prescription is sent to your phone as an eScript. The clinician makes the decision: booking a consult doesn’t mean you’ll get a prescription.
Telehealth consults aren’t an emergency service. In an emergency, call 000.
At a glance
- Price: $50.95 for a 10-minute phone consult. Your medicine is paid for separately at the pharmacy. There's no card surcharge: the price shown is the price you pay.
- Who treats you: an AHPRA-registered nurse practitioner or doctor
- How it works: the clinician phones you at your appointment time. Calls may come from a private number.
- Hours: 7am–9pm, 7 days a week including public holidays, Brisbane time
- Medicare: Medicare rebates for telehealth consults are only available in limited circumstances. Ask your clinician whether you're eligible.
- Pharmacy: If the clinician prescribes something, the eScript is sent to your phone by SMS. You can take it to any pharmacy, or use Script2U, our medication delivery partner, to have it delivered where available.
Who this consult is for
- people with an ongoing condition that has already been diagnosed and is stable
- people whose condition is managed by their regular GP or specialist, who need a review between appointments
This consult isn’t for a new diagnosis, a condition that has changed, or a complex long-term condition. See your GP for those.
How it works
- Book a time. Choose a consult on our booking page.
- Have your details ready. The name and dose of your current medicine (it’s on the box or your last eScript), who diagnosed your condition and when, and any recent test results.
- Take the call. The clinician asks how your condition is going, about side effects and any changes in your health, and checks whether you’re due for tests or a check-up.
- Get your eScript. If the clinician decides your current treatment should continue, the prescription is sent to your phone by SMS. You’ll need your Medicare card details, or your Individual Healthcare Identifier (IHI) if you don’t have a Medicare card. Whether it includes repeats is the clinician’s decision.
Any treatment decision is the clinician’s, based on your symptoms and health history. The fee covers the consult, whatever the outcome.
What we can't prescribe by telehealth
- Schedule 8 medicines (controlled drugs). Some other medicines with a risk of dependence may also be declined or given in limited amounts.
- Treatment that needs tests or monitoring you haven't had, until those are done.
- Treatment that is usually started or managed by a specialist.
When telehealth isn't suitable
Call 000 or go to your nearest emergency department if you have chest pain, trouble breathing, signs of a stroke (face drooping, arm weakness, slurred speech), or swelling of your face, lips or tongue.
Book an in-person appointment with your GP instead if you have new or worsening symptoms, side effects that worry you, you’re pregnant or planning a pregnancy, or your condition hasn’t been reviewed in person for a long time. If the clinician decides a telehealth consult isn’t suitable and you need to be seen in person, you’ll get a full refund (clause 6 of our Terms).
Who treats you
Repeat prescription consults are with an AHPRA-registered nurse practitioner or doctor. Nurse practitioners can prescribe medicines within their scope of practice, including many medicines on the Pharmaceutical Benefits Scheme (PBS). Read more about what a nurse practitioner can do.
Can I get a repeat prescription online in Australia?
Yes, for a stable condition that has already been diagnosed. A nurse practitioner or doctor reviews your condition in a telehealth consult and decides whether your current treatment should continue. If it should, the prescription is sent to your phone as an eScript. Any treatment decision is the clinician’s, based on your symptoms and health history. The fee covers the consult, whatever the outcome.
How much does a repeat prescription consult cost?
The consult is $50.95. There’s no card surcharge: the price shown is the price you pay. Medicare rebates for telehealth consults are only available in limited circumstances. Ask your clinician whether you’re eligible. Your medicine is paid for separately at the pharmacy, and PBS pricing applies to PBS-listed medicines if you’re eligible.
What do I need to have ready?
The name and dose of the medicine you take now, who diagnosed your condition and when, any recent test results, and your Medicare card details (or your Individual Healthcare Identifier if you don’t have a Medicare card).
Can a nurse practitioner write my repeat prescription?
Yes. Nurse practitioners can prescribe within their scope of practice, including many PBS medicines. If what you need is outside their scope, they’ll tell you, and a doctor or your regular GP can help instead.
How do I get my eScript?
If the clinician prescribes something, the eScript is sent to your phone by SMS. You can take it to any pharmacy, or use Script2U, our medication delivery partner, to have it delivered where available.
Will my prescription include repeats?
That’s the clinician’s decision, based on your condition and how recently it was reviewed. They may ask you to have tests or an in-person check-up before your next prescription.
What if I've run out?
Don’t stop a regular medicine suddenly without advice. Book a consult, or speak to a pharmacist, who may be able to provide an emergency supply of some regular medicines. If you feel unwell, call 000 or see a doctor in person.
Is there anything you can't prescribe?
We don’t prescribe Schedule 8 (controlled) medicines through telehealth consults, and some other medicines with a risk of dependence may be declined or limited. Treatment that is usually managed by a specialist, or that needs tests you haven’t had, may also need to wait.
Related: All telehealth consults · Blood test request · Specialist referral · Medication delivery with Script2U
Sources: our Terms and Conditions, clauses 5.2 and 10 (checked 17 October 2026). This page is general information, not medical advice.
Clinically reviewed by Assoc. Prof. Christopher O’Donnell, Nurse Practitioner, FACN (AHPRA NMW0001453715). Last reviewed 18 October 2026.
Telehealth consults aren’t an emergency service. In an emergency, call 000. Consults are with AHPRA-registered nurse practitioners and doctors, who decide whether any treatment is appropriate.