Telehealth consult
UTI Treatment Online
Yes, you can have UTI symptoms assessed by phone. If it burns or stings when you wee, you need to go more often, or your urine is cloudy or smelly, book a $50.95 telehealth consult.
You’ll speak with an AHPRA-registered nurse practitioner or doctor, who asks about your symptoms and health, explains what’s likely going on and talks you through your treatment options. If you need a urine test or to be seen in person, they’ll tell you and arrange what they can.
Telehealth consults aren’t an emergency service. In an emergency, call 000.
At a glance
- Price: $50.95 for a 10-minute phone consult. There's no card surcharge: the price shown is the price you pay.
- Who treats you: an AHPRA-registered nurse practitioner or doctor
- How it works: the clinician phones you at your appointment time. Calls may come from a private number, so keep your phone nearby.
- Hours: 7am–9pm, 7 days a week including public holidays, Brisbane time
- Medicare: Medicare rebates for telehealth consults are only available in limited circumstances. Ask your clinician whether you're eligible.
How a telehealth UTI consult works
- Book a time. Choose a Telehealth Consultation on our booking page.
- Take the call. The clinician asks about your symptoms, how long you’ve had them, whether you could be pregnant, past UTIs and any other health conditions.
- Agree a plan. The clinician explains what’s likely causing your symptoms and your options. That may include self-care, treatment, a urine test, or advice to be seen in person.
- After the call. If you need a urine test, you’ll get a pathology request to take to a collection centre. The clinician tells you what to watch for and when to follow up.
Any treatment decision is the clinician’s, based on your symptoms and health history. The fee covers the consult, whatever the outcome.
Who a phone UTI consult suits
A phone consult works best for women who have symptoms of a bladder infection (cystitis) and are otherwise well. Other people can still book, but the clinician is more likely to arrange a urine test or recommend you’re seen in person:
- Men. UTIs are less common in men and can have other causes, so a urine test is usually needed.
- Pregnancy. Tell the clinician if you are or could be pregnant. UTIs in pregnancy need a urine test and closer follow-up, so also let your midwife or doctor know.
- Repeat infections. If you've had 2 or more UTIs in 6 months, or 3 or more in 12 months, the clinician will usually request a urine test and suggest ongoing care with your GP.
- Children. Children with urinary symptoms need a urine test, and often an in-person check. For other childhood illnesses, see telehealth for a sick child.
When telehealth isn't suitable
Call 000 or go to your nearest emergency department if you have signs of a kidney infection or you feel very unwell:
- a fever above 38°C, chills or shivering
- pain in your back or side
- nausea or vomiting
- you can't pass urine at all
- an older person with urinary symptoms becomes confused or drowsy.
If you’re pregnant and have a fever, back pain or bleeding, go to hospital or call your maternity unit now. Severe tummy pain also needs in-person care. If the clinician decides a telehealth consult isn’t suitable and you need to be seen in person, you’ll get a full refund (clause 6 of our Terms).
Who treats you
UTI consults are with an AHPRA-registered nurse practitioner or doctor. Nurse practitioners are registered nurses with master’s-level training who are endorsed to assess and diagnose health conditions, order tests and refer you to specialists. Read more about what a nurse practitioner can do.
Can I get UTI treatment online in Australia?
Yes. A nurse practitioner or doctor can assess UTI symptoms in a telehealth consult and talk you through your treatment options. If you need a urine test, a physical examination or urgent care, they’ll tell you and arrange what they can. Any treatment decision is the clinician’s, based on your symptoms and health history. The fee covers the consult, whatever the outcome.
How much does a UTI consult cost?
A telehealth consult is $50.95. There’s no card surcharge: the price shown is the price you pay. Medicare rebates for telehealth consults are only available in limited circumstances. Ask your clinician whether you’re eligible. If you need a urine test, the pathology lab bills that separately.
Will I need a urine test?
Not always. If you’re a woman with typical bladder infection symptoms and are otherwise well, the clinician can often assess you by phone. A urine test is more likely if you’re male, pregnant, have repeat UTIs, have had treatment that didn’t work, or your symptoms are unusual. The clinician sends you a pathology request, and you take it to a collection centre.
Can men book a telehealth UTI consult?
Yes. UTIs are less common in men and can have other causes, such as prostate problems, so the clinician will usually arrange a urine test and may recommend an in-person examination.
I'm pregnant and think I have a UTI. Can I use telehealth?
You can book, but tell the clinician you’re pregnant. UTIs in pregnancy need a urine test and closer follow-up, so also contact your midwife or doctor. If you have a fever, back pain or bleeding, go to hospital or call your maternity unit now.
What if I keep getting UTIs?
Two or more UTIs in 6 months, or three or more in 12 months, counts as recurrent. The clinician will usually request a urine test, talk about prevention and suggest ongoing care with your GP, who can look for a cause and refer you to a specialist if needed.
Can a pharmacist treat a UTI instead?
In some states and territories, some pharmacists can treat UTIs, but only for certain people. Men, children and pregnant people need to see a doctor or nurse practitioner first. A telehealth consult is an option if you can’t get to a pharmacy or GP, or you don’t fit the pharmacy criteria.
Can I get a medical certificate for a UTI?
Yes. If you need time off work or study, ask the clinician during your consult. They can provide a certificate if it’s clinically appropriate. If you only need a certificate, see our online medical certificates.
Related: All telehealth consults · Contraception consult · Blood test request · Women’s Health consults
Sources: healthdirect, Urinary tract infection (UTI) (last reviewed May 2026, checked 17 October 2026). This page is general information, not medical advice.
Clinically reviewed by Assoc. Prof. Christopher O’Donnell, Nurse Practitioner, FACN (AHPRA NMW0001453715). Last reviewed 18 October 2026.
Telehealth consults aren’t an emergency service. In an emergency, call 000. Consults are with AHPRA-registered nurse practitioners and doctors, who decide whether any treatment is appropriate.